In the last few years Nathalie has had a wide range of responsibilities: she deals with defining and the conception of new products as well as the coordination of the actual implementations. Several years of being team lead of the web- and UI development lead Nathalie to her role as a business analyst. As such she acts as an important communicator between different departments: development, our web team for analytics and the UI design. Additionally she supports our PMs with customer coordination. In her free time Nathalie takes care of her ponies; this requires a lot of empathy, which she also applies when it comes to our customers.